This Return Policy applies to all purchases made from velocitrak.com and VelociTrak (hereinafter, "us", "we" or "VelociTrak")
Unless otherwise specified, Our Return Policy is as follows:
Please view our Terms and Conditions here.
Quality Issues: If a product has quality problems within 30 days of customers receiving it, VelociTrak will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.
Non Quality Issues: If customers wish to return an item for non quality reasons within 14 days after receiving the product, we will return 80% the full price. A 20% restocking fee would apply.
Returned Products: Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
Canceling Orders (Before delivery): If an order is canceled before delivery, no fee will be charged.
Canceling Orders (After Shipping): To return the product, you may ship by a standard carrier at your expense, to the that will be provided to you
As soon as we receive the shipment, in the original unopened packaging, we will refund the amount to you. For credit card purchases, it will take a few days to show up in your account.
If the product/box is opened, a restocking charge/fee would apply.
VELOCITRAK'S LIABILITY IS LIMITED TO DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT PURCHASED FROM VELOCITRAK BY BUYER. VELOCITRAK HEREBY DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT. IN NO EVENT WILL VELOCITRAK BE LIABLE TO BUYER FOR ANY LOST PROFITS, LOST SAVINGS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BUYER’S USE OR INABILITY TO USE THE PRODUCT, OR THE BREACH OF ANY WARRANTY OR TERM HEREIN. THE BUYER APPROVES THAT ALL RELATED VELOCITRAK PRODUCTS WERE FULLY AND THOROUGHLY TESTED BY HIM AND WERE FOUND SUFFICIENT AND ACCEPETABLE BY THE BUYER. VELOCITRAK SHALL NOT BE HELD RESPONSIBLE FOR ANY PROBLEM RELATED TO THE PRODUCT THAT EXISTED PRIOR TO THE DATE OF ORDER.